Privacy Policy

1. Introduction

Welcome to ClearRoc. This Privacy Policy describes how ClearRoc, operating under Kunming PengLuoQing Trading Co., Ltd., a company registered in the Peoples Republic of China at 225 Tianyuan Road, Building 1-PL, Donghua Street, Panlong District, Kunming, Yunnan 650000, China, collects, uses, stores, shares, and protects your personal information when you interact with our website at https://www.clearroc.mom, engage with our Computer Systems Design and Related Services, or otherwise communicate with us through any channel.

ClearRoc is the developer and operator of this website and the services described herein. We are committed to handling your data with transparency, integrity, and respect for your privacy rights. This policy explains the types of data we may gather, the purposes for which we use it, the parties with whom we may share it, and the measures we implement to safeguard it.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of our services and refrain from submitting any personal information through our platforms. This policy applies solely to data collected through the ClearRoc website and related service interactions; it does not govern data practices of third-party sites linked from our pages.

2. Information We Collect

ClearRoc collects information across several categories, depending on how you interact with our website and services. We classify collected data into the following categories for clarity and transparency.

2.1 Personal Identification Information

When you fill out our contact form, initiate a project inquiry, or correspond with us via email, we may collect your full name, email address, company or organizational affiliation, job title, phone number, and any additional details you voluntarily provide in your message. This information is used to respond to your inquiry and to evaluate potential service engagements.

2.2 Technical and Usage Data

Our servers automatically record certain technical information when you visit the ClearRoc website. This includes your Internet Protocol (IP) address, browser type and version, operating system, referring URL, timestamps of page visits, pages viewed, time spent on each page, and other diagnostic data. This information is collected through standard server logs and helps us maintain service quality and diagnose technical issues.

2.3 Communication Records

We retain copies of correspondence exchanged between you and ClearRoc, including emails sent to service@clearroc.mom, messages submitted through our contact form, and any follow-up communications. These records allow us to maintain continuity in service discussions and to reference past interactions when needed.

2.4 Business Relationship Data

For clients and partners engaged in active service relationships with ClearRoc, we may collect additional data necessary for project delivery, including technical documentation, system access credentials managed through secure channels, project specifications, meeting notes, and billing-related information. This data is governed by separate contractual agreements in addition to this policy.

3. How We Collect Information

ClearRoc gathers information through multiple methods, each designed to be transparent and proportionate to the service context. We do not employ deceptive collection practices, hidden trackers beyond standard analytics, or undisclosed data harvesting techniques.

3.1 Direct Collection

You provide information directly when you complete the contact inquiry form on our website, send an email to any ClearRoc address, communicate with our team by phone at +1 (669) 679-3768, or share documents and requirements during an active engagement. All direct collection points are clearly identified as such and you retain full control over what you choose to disclose.

3.2 Automated Collection

As with most professional websites, our hosting infrastructure automatically logs certain technical parameters of each HTTP request. This server-side logging is a standard operational practice necessary for security monitoring, performance optimization, and troubleshooting. No personally identifiable information is extracted from these logs beyond what the HTTP protocol inherently transmits.

3.3 Third-Party Sources

In limited circumstances, we may receive information about you from third-party platforms through which you have chosen to interact with ClearRoc, such as professional networking sites or referral partners. Any such data is handled in accordance with the originating platforms terms and this policy.

4. Use of Collected Information

ClearRoc processes collected information for specific, legitimate purposes directly related to our Computer Systems Design and Related Services. We do not use your data for purposes incompatible with the original collection context without obtaining additional consent where required by law.

4.1 Service Delivery

Your information enables us to evaluate, scope, and deliver the technical services you have requested. This includes assessing project feasibility, preparing proposals, allocating engineering resources, performing diagnostic assessments, executing implementation work, and providing ongoing support and stewardship as defined in our engagement agreements.

4.2 Communication and Support

We use your contact details to respond to inquiries, provide project updates, deliver technical documentation, and maintain the communication channels necessary for effective service delivery. We may also send administrative messages regarding changes to our terms, policies, or service availability.

4.3 Website Improvement and Analytics

Aggregated and anonymized usage data helps us understand how visitors navigate our website, which pages generate the most interest, and where we can improve the user experience. This analysis is performed on de-identified data sets and does not involve profiling individual visitors.

4.4 Legal Compliance

We may process and retain information as necessary to comply with applicable laws, regulations, legal processes, or governmental requests; to enforce our Terms of Service; to detect, prevent, or address fraud, security, or technical issues; and to protect the rights, property, or safety of ClearRoc, our clients, or the public as required or permitted by law.

5. Legal Basis for Processing

ClearRoc processes personal data on one or more of the following legal bases, depending on the nature of the data, the jurisdiction, and the specific processing activity. For visitors and clients located in the European Economic Area, the United Kingdom, or other regions with similar data protection frameworks, we identify the applicable legal basis for each processing purpose.

5.1 Contractual Necessity

When you engage ClearRoc for services, we process your data as necessary to fulfill our contractual obligations, including scoping, delivering, and supporting the agreed-upon work. This includes pre-contractual steps taken at your request before a formal agreement is executed.

5.2 Legitimate Interests

We may process data based on our legitimate business interests, provided those interests are not overridden by your data protection rights. Legitimate interests include responding to your inquiries, improving our website and services, maintaining the security of our systems, and managing our business operations effectively.

5.3 Consent

Where required by applicable law, we will obtain your explicit consent before processing your personal data for specific purposes. You have the right to withdraw consent at any time, though this will not affect the lawfulness of processing conducted prior to withdrawal.

5.4 Legal Obligation

We may process data as necessary to comply with legal obligations to which ClearRoc and Kunming PengLuoQing Trading Co., Ltd. are subject, including tax record-keeping requirements, regulatory reporting, and responding to lawful requests from public authorities.

6. Data Storage and Retention

ClearRoc stores collected data on secure servers with appropriate physical, technical, and administrative safeguards. We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

6.1 Retention Criteria

The specific retention period for each category of data is determined by the nature of the data, the purpose of collection, the potential need to reference the data for ongoing or future service engagements, and any applicable legal retention requirements. Correspondence and inquiry data is typically retained for a period of three years from the date of last interaction, unless an ongoing client relationship extends this period.

6.2 Data Minimization

We adhere to the principle of data minimization. We collect only information that is adequate, relevant, and limited to what is necessary in relation to the purposes for which it is processed. We periodically review stored data and securely delete or anonymize information that is no longer needed.

6.3 Secure Disposal

When personal data reaches the end of its retention period, ClearRoc employs secure deletion procedures including cryptographic erasure of digital records and, where applicable, physical destruction of any tangible media. Data disposal is logged and verified to ensure complete removal.

7. Data Sharing and Disclosure

ClearRoc does not sell, rent, or trade your personal information to third parties. We may share data only in the limited circumstances described below, and always under appropriate safeguards consistent with this policy and applicable law.

7.1 Service Providers and Subprocessors

We may engage trusted third-party companies and individuals to facilitate our services, provide hosting infrastructure, process payments, or assist in analyzing website usage. These third parties have access to your personal information only to perform these tasks on our behalf and are contractually obligated not to disclose or use it for any other purpose.

7.2 Business Transfers

If ClearRoc or Kunming PengLuoQing Trading Co., Ltd. is involved in a merger, acquisition, reorganization, or asset sale, your personal information may be transferred as part of that transaction. You will be notified via email or a prominent notice on our website of any change in ownership or use of your personal information, as well as any choices you may have.

7.3 Legal Disclosure

We may disclose your information where required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements. We will, where permitted, make reasonable efforts to notify you of such disclosure unless prohibited by law or court order.

7.4 Protection of Rights

We may disclose information to protect and defend the rights or property of ClearRoc and Kunming PengLuoQing Trading Co., Ltd.; to prevent or investigate possible wrongdoing in connection with our services; to protect the personal safety of users or the public; and to defend against legal liability.

8. International Data Transfers

ClearRoc is based in Kunming, Yunnan, China, and our primary data processing activities occur within the Peoples Republic of China. If you are located outside of China, please be aware that your information may be transferred to, stored, and processed in China, where our servers and central operations are located.

For clients and visitors located in the European Economic Area, the United Kingdom, Switzerland, or other jurisdictions with data transfer restrictions, we implement appropriate safeguards to ensure that international transfers comply with applicable data protection laws. These safeguards may include Standard Contractual Clauses approved by the European Commission, adequacy decisions, or other lawful transfer mechanisms recognized under relevant regulations.

By submitting your personal information to us, you acknowledge and consent to the transfer, storage, and processing of your data in China and any other country where we or our service providers operate, subject to the protections described in this policy and applicable law.

9. Data Security Measures

ClearRoc implements a comprehensive set of technical, administrative, and physical security controls designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. Our security program is regularly reviewed and updated to address evolving threats and industry best practices.

9.1 Technical Safeguards

We employ transport-layer encryption (TLS) for all data in transit between your browser and our servers; encryption at rest for stored data; network firewalls and intrusion detection systems; access controls with principle of least privilege; multi-factor authentication for administrative access; and regular vulnerability scanning and penetration testing of our infrastructure.

9.2 Organizational Measures

Our team members receive data protection training appropriate to their role. Access to personal data is restricted to personnel who require it for legitimate business purposes. We maintain documented security policies and incident response procedures, and we conduct periodic audits of our data protection practices.

9.3 Incident Response

In the event of a data breach involving personal information, ClearRoc will follow its incident response plan, which includes containment, investigation, notification to affected individuals and relevant authorities as required by law, and remediation measures to prevent recurrence.

10. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information. ClearRoc respects these rights and provides mechanisms for you to exercise them. We will respond to all legitimate requests within the timeframes required by applicable law.

10.1 Right of Access

You have the right to request confirmation of whether ClearRoc processes your personal data and, if so, to obtain a copy of that data along with information about how it is being processed.

10.2 Right to Rectification

You may request that we correct any inaccurate or incomplete personal data we hold about you. We will make reasonable efforts to verify the accuracy of the new information before making corrections.

10.3 Right to Erasure

In certain circumstances, you may request the deletion of your personal data. This right is not absolute and may be subject to legal retention obligations or other legitimate grounds for continued processing.

10.4 Right to Restrict Processing

You may request that we limit the processing of your personal data under specific conditions, such as when you contest the accuracy of the data or object to its processing.

10.5 Right to Data Portability

Where processing is based on consent or contract and carried out by automated means, you may request to receive your personal data in a structured, commonly used, machine-readable format.

10.6 Right to Object

You may object to the processing of your personal data in certain circumstances, including processing for direct marketing purposes, which we do not engage in.

10.7 Exercising Your Rights

To exercise any of the above rights, please contact us at service@clearroc.mom with the subject line Data Rights Request. We may need to verify your identity before processing your request. We aim to respond within thirty calendar days.

11. Cookies and Tracking Technologies

ClearRoc uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors originate. This section explains what cookies are, which types we deploy, and how you can manage your cookie preferences.

11.1 What Are Cookies

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently, to remember your preferences, and to provide information to the site owners. Cookies may be session-based (deleted when you close your browser) or persistent (remaining on your device for a set period).

11.2 Types of Cookies We Use

Essential cookies are necessary for the website to function properly and cannot be disabled in our systems. These are typically set in response to actions you take, such as setting your privacy preferences or filling out forms. Analytics cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. Functional cookies enable enhanced functionality and personalization.

11.3 Managing Cookies

Most web browsers allow you to control cookies through their settings preferences. You can configure your browser to reject cookies, delete existing cookies, or notify you when a cookie is being set. Please note that disabling cookies may affect the functionality of certain features on our website and on other websites you visit.

12. Third-Party Services

Our website may include links to third-party websites, plugins, and services that are not operated by ClearRoc. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices.

We encourage you to review the privacy policy of every site you visit. ClearRoc has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party sites or services. This Privacy Policy applies solely to information collected by ClearRoc through our website and direct interactions.

Third-party services integrated into our operations (such as hosting providers, analytics platforms, and communication tools) are selected with careful consideration of their data protection standards. Where we act as the data controller, we ensure that contractual arrangements with these providers include appropriate data processing terms.

13. Children’s Privacy

ClearRoce services and website are not directed at individuals under the age of sixteen. We do not knowingly collect, use, or disclose personal information from children under sixteen years of age. Our Computer Systems Design and Related Services are enterprise-focused and intended for professional use by adults and organizations.

If we become aware that we have inadvertently collected personal data from a child under sixteen without verifiable parental consent, we will take prompt steps to delete that information from our servers. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at service@clearroc.mom so that we can take appropriate action.

The age threshold referenced in this section complies with the Childrens Online Privacy Protection Act (COPPA) of the United States, the General Data Protection Regulation (GDPR) of the European Union, and similar child-protection provisions in other jurisdictions that set varying age limits between thirteen and sixteen years. ClearRoc applies the highest applicable standard.

14. Policy Updates and Notification

ClearRoc may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or service offerings. When we make material changes, we will post the revised policy on this page with an updated effective date and, where appropriate, provide additional notice through our website or via email to clients with whom we maintain active relationships.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of the ClearRoc website and services after any modifications to this policy constitutes your acknowledgment of the changes and your agreement to abide by the updated terms. If a change significantly alters how we use previously collected data, we will seek your consent where required by law.

All previous versions of this Privacy Policy are archived and available upon request. To obtain a copy of a prior version of this policy, please contact us at service@clearroc.mom with the subject line Policy Version Request, specifying the date range of interest.

15. Contact and Data Controller

ClearRoc, operating under Kunming PengLuoQing Trading Co., Ltd., is the data controller responsible for the personal information collected through this website and in the course of providing our Computer Systems Design and Related Services.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, you may contact us through any of the following channels:

• Email: service@clearroc.mom (please include Privacy Inquiry in the subject line)
• Phone: +1 (669) 679-3768, available during business hours China Standard Time
• Postal Mail: ClearRoc Data Protection Office, Kunming PengLuoQing Trading Co., Ltd., 225 Tianyuan Road, Building 1-PL, Donghua Street, Panlong District, Kunming, Yunnan 650000, China

You also have the right to lodge a complaint with a supervisory authority in your country of residence, place of work, or the location where an alleged infringement of data protection law occurred. We would, however, appreciate the opportunity to address your concerns directly before you escalate to a regulatory body, and we encourage you to contact us first.